IATA DIPLOMA
in Airline Customer Service

Why Airline Customer Service?

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

Available as: Distance Learning course
Duration: 40-45 hours plus 3 hours for exam
This course is recommended for:
• Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
• Cargo reservations and receiving staff
• Public relations and sales support personnel
• Flight attendants

IATA Airline Customer Service Course OBJECTIVES

Upon completing this course you will have the skills to:
• Learn techniques of effective communication and customer contact
• Understand the various social styles and cultural differences of airline customers
• Gain knowledge about new trends in customer service

COURSE CONTENT

• Improved Standard of Customer Service
• Verbal & Non-verbal Communication Skills
• Customer Contact Techniques
• Cross-cultural Awareness
• Managing stress
Chapters include review questions, discussion questions and a reading list of appropriate books for reference.
Note:
This course if offered in the following formats:
1. Textbook. candidates will receive the training material in paper-based format. To enroll, click on the “enroll” button below.
2. eBook: training material available in electronic format readable in all computers and portable electronic devices. Benefit from discounted rates and save on shipping!
3. With Harvard ManageMentor modules

CERTIFICATION

• An IATA Certificate is awarded upon successful completion of the final examination.
• Exam Format: Multiple Choice questions
• Minimum grade required: 60%

Additional information

CAMAS Malta provide a unique and highly learner centred experience for students looking to forge a career in the Aviation, Travel and Tourism industries. Our instructors and methodologies are world class. Our delivery methods include traditional face to face classes with an instructor one to one or in classes with a student ratio of 1 to 12.

iata-airline-customer-service

PREREQUISITES

• Recommended level: Entry-level

Your Strengths

• Flexibility
• Calm approach
• Work under pressure
• Team working capabilities
• Ability to follow procedures
• Excellent customer skills

What’s hot

• IATA course
• Professional training by experts
• Recognized worldwide

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